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IT Technical Support

Salary Details:
£22,000 negotiable plus benefits
01 May 2018
Vacancy Type:
Job Description

Our client is a UK-based software development company that produces a lean manufacturing execution system for all types of industries. They work closely with their customers and their shop floors to provide a simple,standardised approach to high variety and highly complex assemblies.

They are looking for an enthusiastic and curious employee to support their customers technical requirements based from their office in Warwickshire.

Their projects require learning about their customers industry and manufacturing styles, followed by designing and implementing a suitable software configuration for their needs.

Your duties will include the installation, configuration and maintenance of software and associated hardware (remote, virtual or cloudservers).

You will be responsible for database backups, maintenance, indexing, failover and disaster recovery for cloud servers. There may also be the opportunity to integrate with 3rd party tools such as Azure Translator and Twilio.

You will be required to learn products and address Help desk tickets as they come in.

There will be the opportunity to grow into a productspecialist and trainer or technical support specialist.


Degree or certificate in Information Technology or Computer Sciences

Experience in IT support in a manufacturing or engineering business would be ideal
Experience in network and/or server maintenance and Active Directory an asset

Microsoft SQL Server

Experience with Azure/Amazon Web Services/other cloud based systems an asset

Fast learner

Self-motivated and willing to work with the team

Strong customer focus

Ability to articulate oneself to fully understand a problem and to clearly express the  proposed solutions

Logical and problem-solving skills

Excellent verbal and communication skills